RETURNS &
EXCHANGE
At RICHCO INDUSTRY, we are committed to providing high-quality products and the best customer experience. If you are not completely satisfied with your purchase, we are here to help.
OUR RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. You may request a return or exchange under the following conditions.
Return Window
You can request a return or exchange within 7 days of receiving your order.
Product Condition
Items must be unused, unworn and undamaged, and returned in their original condition.
Proof of Purchase
A valid order number or proof of purchase is required for all returns and exchanges.
Product Exchange
Exchanges may be available for size, color or product where applicable.
Refund
Approved refunds will be processed according to the original payment method.
HOW TO REQUEST A RETURN OR EXCHANGE
Follow these simple steps to submit your return or exchange request.
Contact Us
Contact our support team within 7 days of receiving your order.
Provide Details
Share your order number and reason for return or exchange.
Return Instructions
Our team will review your request and provide return instructions.
Ship The Item
Pack the item securely and ship it according to the provided instructions.
Inspection
Once received, the item will be inspected according to our policy.
Refund / Exchange
Approved refunds or exchanges will be processed accordingly.
Eligible For Return / Exchange
- Items must be returned within 7 days of delivery.
- Items must be unused, unworn and in original condition.
- Original tags, labels and packaging should be intact.
- A valid reason for return or exchange must be provided.
- Proof of purchase or order number is required.
Not Eligible For Return / Exchange
- Items returned after the allowed return period.
- Items that are used, worn, washed or altered.
- Items damaged because of improper use.
- Items without original tags or packaging where required.
- Custom or personalized products may not be eligible unless they are defective or incorrect.
IMPORTANT NOTES
Return Shipping
Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
Product Photos
Please provide clear photos of the item and packaging when requested by our support team.
Refund Processing
Refund processing time may vary depending on your bank or payment provider.
Policy Review
RICHCO INDUSTRY reserves the right to review returns that do not meet the stated conditions.
NEED HELP?
WE ARE HERE FOR YOU!
If you have any questions about returns or exchanges, please contact our support team. Your satisfaction is our priority.
RETURNS &
EXCHANGE
At RICHCO INDUSTRY, we are committed to providing high-quality products and the best customer experience. If you are not completely satisfied with your purchase, we are here to help.
OUR RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. You may request a return or exchange under the following conditions.
Return Window
You can request a return or exchange within 7 days of receiving your order.
Product Condition
Items must be unused, unworn and undamaged, and returned in their original condition.
Proof of Purchase
A valid order number or proof of purchase is required for all returns and exchanges.
Product Exchange
Exchanges may be available for size, color or product where applicable.
Refund
Approved refunds will be processed according to the original payment method.
HOW TO REQUEST A RETURN OR EXCHANGE
Follow these simple steps to submit your return or exchange request.
Contact Us
Contact our support team within 7 days of receiving your order.
Provide Details
Share your order number and reason for return or exchange.
Return Instructions
Our team will review your request and provide return instructions.
Ship The Item
Pack the item securely and ship it according to the provided instructions.
Inspection
Once received, the item will be inspected according to our policy.
Refund / Exchange
Approved refunds or exchanges will be processed accordingly.
Eligible For Return / Exchange
- Items must be returned within 7 days of delivery.
- Items must be unused, unworn and in original condition.
- Original tags, labels and packaging should be intact.
- A valid reason for return or exchange must be provided.
- Proof of purchase or order number is required.
Not Eligible For Return / Exchange
- Items returned after the allowed return period.
- Items that are used, worn, washed or altered.
- Items damaged because of improper use.
- Items without original tags or packaging where required.
- Custom or personalized products may not be eligible unless they are defective or incorrect.
IMPORTANT NOTES
Return Shipping
Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
Product Photos
Please provide clear photos of the item and packaging when requested by our support team.
Refund Processing
Refund processing time may vary depending on your bank or payment provider.
Policy Review
RICHCO INDUSTRY reserves the right to review returns that do not meet the stated conditions.
NEED HELP?
WE ARE HERE FOR YOU!
If you have any questions about returns or exchanges, please contact our support team. Your satisfaction is our priority.